We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 24H to process your order. Please note that this does not include holidays and weekends.
Shipment takes 3-10 business days to arrive, please refer to the table below for various shipping times to international destinations.
Note: For some big orders, in case of credit-card fraud, we need to confirm your personal details.Please make sure your e-mail or phone number is correct and available.
Customs and Import Duties
Normally we will prepay the duties taxes before the parcel shipped. Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact email@example.com.
1.Please send us the photos of the receipt of the custom tax.
2.Refund will be returned to you within 3-5 working days once get your receipt.
Cleaning and washing silk is surprisingly easy if certain precautions are observed.Our silk hand painting techniques produce garments whose colors will not run or fade under normal circumstances. Cleaning and washing silk fabric, in case of our garments, is definitely simple and convenient. So relax and enjoy your silk art!All garments are appropriately labeled to include silk washing instructions. We recommend hand washing silk, unless the garment carries an explicitly Dry Clean Only instruction – in which case the dry cleaning section below has information about green and organic dry cleaners. Optimal silk care will ensure longer and lustrous life of the garment. We, therefore, recommend hand washing silk even for items that are labeled for machine washing.
Please use the following guidelines to care for your silk.
Care of Silk Fabric: General Precautions
- Cleaning Silk Fabric: General Precautions
- Hand Washing Silk
- Machine Washing Silk
- Cleaning Silk: Drying Tips
- Dry Cleaning Silk
- Cleaning Silk: Ironing Silk
- Cleaning Silk: Wrinkle Removal Tips
- Cleaning Silk: Silk Stain Removal
- Silk: Travel Tips
- Silk is a natural protein fiber. Do not use chlorine bleach to clean silk; chlorine will damage the silk fabric
- Avoid drying silk in direct sunlight as sunlight for a prolonged period will damage the silk fabric
- Substances containing alcohol will damage silk fabric. So let your perfume and hairspray dry before dressing
Hand Washing Silk
- Hand washing silk is our recommended mode of cleaning silk. Almost all silk can be hand washed (and would not shrink if the silk fabric were pre-shrunk before sewing)
- If you have hard water, you may wish to first add a spoonful of borax to the washing water
- Use lukewarm water and mild, non-alkaline soap (such as Ivory Liquid) or baby shampoo
- While rinsing, you can add a few tablespoonfuls of distilled white vinegar to the rinse water to neutralize alkali traces and to dissolve soap residue
- Or, add a few drops of hair conditioner to the final rinse water for extra silky feel
- Soaking silk for any more than a few minutes should be avoided
- Do not use harsh detergents that contain bleaches or brighteners
- Do not wring or twist; roll in towel to extract water
Machine Washing Silk
- We recommend hand washing silk, even those garments labeled safe for machine washing
- If, however, you do wish to machine wash silk, please use Delicate Cycle and mild detergent (such as Woolite®)
- Do not use detergents that contain enzymes and br ighteners
- Use the shortest spin cycle
- In a top-loading machine, we strongly recommend using a mesh bag for extra protection (this step would not be necessary in a front-loading machine)
- Always separate your colors
Silk Care: Drying Tips
- Hang silk garments to dry. The silk garment will hold its shape
- As with any fine fabric, never use direct sunlight to dry silk clothing. Doing so can damage the silk fiber and fade the color. Wet silk may yellow in direct sunlight or on a radiator
- Don’t use a wooden drying rack, as the dyes & finishes can leave stains
- We do not recommend drying silk in a clothes dryer since it can damage silk in two ways: (1) excessive temperature and heat dulls the silk fabric and may also shrink it (2) friction with the dryer drum might cause yarn breaks or white streaks
- If you do wish to use a dryer, use the heatless AIR FLUFF setting
Silk Care: Green Organic Dry Cleaning
- Most of the silk marketed by our company can be hand washed, and does not need dry cleaning
- Perchloroethylene (commonly known in the trade as “perc”) is the most commonly used solvent in the dry cleaning business. It is highly toxic and carcinogenic. Any garments dry cleaned from such chemicals should be left in an outdoor airy environment for some time so the fumes fully leave the garment
- Better yet, we recommend that our customers look into green dry cleaners or organic dry cleaning services that use safer and non-toxic methods such as liquid CO2 or silicone based solvents
- In a test conducted by the Consumers Union, researchers found that liquid CO2 and silicone based solvents (used by organic and green dry cleaning establishments) were not only safer but also much more effective dry cleaning agents compared to the conventional toxic solvents
- To locate organic / green dry cleaners in your area that use silicone based solvents, please refer to the website of Green Earth Cleaning (organic / green dry cleaners):
- For more information on liquid CO2 cleaning (a green / organic dry cleaning system), please refer to the website of Cool Clean Technologies:
- Some Dry Clean Only fabrics (rayon, lace etc. etc.) are delicate and cannot withstand the agitation of a washing machine. Other Dry Clean Only fabrics (wool, for example) would shrink drastically if washed in water.
- Occasionally, however, the Dry Clean Only label may mean that the manufacturer was cutting corners and did not bother to preshrink the fabric, or chose dyed fabrics that were not colorfast.
- The silk fabric used in our garments is guaranteed to be pre-shrunk. After hand painting, every garment goes through an elaborate process to ensure color fastness
Silk Care: Ironing Silk
- If necessary, press the silk garment inside out while damp using cool iron setting (“Silk” setting on the iron)
- Do not wet locally as this may cause rings
- Too much heat can dull, pucker, or burn silk fabric
- Most wrinkles in silk can be removed by hanging the garment in the bathroom during a shower. Let humidity do the ironing for you!
Cleaning Silk: Wrinkle Removal Tips
- Minor silk wrinkles should disappear if the garment is hung overnight
- Stubborn wrinkles can be removed with a cool iron set on "silk"
- Better yet, hang your silk garment in the bathroom during a shower. Humidity will remove the wrinkles for you
Cleaning Silk: Silk Stain Removal
- Please consult with your dry cleaner
- As with all fine fabrics, NEVER use chlorine bleach on silk, as it will erode the fiber (not to mention the fabric discoloration)
Silk Care: Travel Tips
- Pack your silk garments as you would any other clothing. Simply hang the garment after unpacking. Minor wrinkles should disappear overnight
- Better yet, hang your garment in the bathroom during a shower. The humidity will remove the wrinkles for you.